Shipping & Returns

SHIPPING

All orders qualify for free standard shipping with no minimums. Orders will be processed and shipped within 2 business days of placing the order between Monday and Saturday. Sundays and holidays are excluded from shipping and processing so please account for the same when placing your order.

Standard shipping is free on all orders. You will receive your order within 7 business days of shipping. Once your order ships, you will receive a tracking number, which can be used to estimate when the parcel will reach you.

Express shipping is available via Blue Dart within 2-3 days at an additional cost. The delivery estimate for the same is 72 hours not including any delays due to Holidays or natural occurrences.

Cash on Delivery (COD) is not available at this time. 

RETURNS

We want to ensure that you are completely satisfied with your online purchase. We will gladly refund full price merchandise that has been unworn, unwashed, unaltered and accompanied by a receipt, if you notify us within 7 days from the date of delivery to you. 
Return Merchandise: Terms and Conditions
  • Please e-mail us at contact@shopurbano.in with your order number, the merchandise you would like to return and reason for return. You will receive confirmation with shipping instructions within 3 business days.  
  • All sale items are final sale and cannot be returned or exchanged.
  • All garments must be returned in new, unworn and undamaged condition.
  • The garments must include all original packaging and must have the original hangtags attached.
  • Once the return has been approved you will receive a confirmation email indicating that the refund will be credited to the original form of payment within 10-12 business days of receiving the return.
  • In the event you refuse your package, all charges related to the refused order will be the responsibility of the customer and will be deducted from the customer's refund. 
Return Address
Diamond Plaza Building,
Dr. D.B. Marg,
4th Floor, 402,
Mumbai – 400004